1st Line Support/ Help desk support required to join a global accountancy firm based at fenchurch street (London). This role would be ideal for a graduate with a 6 months to a year's commercial experience within and IT environment. You will shadow a 2nd line support engineer who will mentor and providing training and natural progression to 2nd line will be on offer. Key requirements: Answering incoming calls, chats and emails Ensuring all queries / issues are logged accurately on a ticketing system regardless of source Working on support tickets either directly or through managed escalation Managing assigned tickets to an SLA Pro-active floor walking if needed to attend to issues Strong ability to follow agreed resolutions and help suggest new ones Moderate understanding of PCs, networks and communications, browsers and the Microsoft application stack Thorough appreciation of data sensitivity, privacy and security Excellent time management Excellent spoken and written English Salary: £30,000-£40,000 plus added company benefits