Job Details

Job Description

Client Support Analyst 

Client/Application Support Analyst required to join a leading Fin-Tech company based in London (City).

The ideal Application Support Analyst would have at least a years experience supporting software within a fast paced environment. The Application support analyst would be supporting external clients who are non technical so the candidate must be a great communicator and able to explain things in a non technical way to clients who will be Trader so there's a need to be able to work under pressure to tight deadlines.

This is a client-facing role with daily responsibilities involving dealing with clients in a support/advisory capacity, providing resolution and follow up to issues which arise in business-critical, production environments.

Responsibilities

• Be the point of contact for your clients and own the technical relationship to ensure the greatest possible value is derived from the use of our services
• Providehigh-level technical consultancy to our clients and internal stakeholders, such as product configuration and training
• Manage deployment projects.
• Contribute actively to internal projects and company initiatives. Help evolve the team’s processes and policies
• Provide technical support to our clients, who are high profile financial institutional traders, interdealerbrokers and exchanges
• Ensure that all requests are carried out in a professional, disciplined, efficient and process-oriented manner 

Desirable skill set:

• Scripting capabilities to help automate repetitive tasks or aid issue investigation (VBScript, Python or similar)
• Experience with the ITIL framework
• Experience in an front-office trading environment
• Knowledge of commodities markets and trading
• Practical experience of using and understanding of networking (TCP/IP) and SQL Server

Salary up to 50k depending on experience  with a 15-25% bonus plus added benefits 

Skills Required

• Application Support
• Fintech
• Implementation Consultant
• SQL Server
• Trading