Job Details

Application Support Analyst

Date Posted: 14-Feb-2022
£50,000 - Per Annum + 25% Yearly Bonus + Life Insurance, Pension, Gym

Job Details

  • Location:
    London, London, United Kingdom
  • Contractual Hours:
    Full Time/Permanent
  • Working Hours:
    Monday to Friday
  • Career Level:
    Experienced Professional
  • Length of Experience:
    1 Year
  • Qualification Requirements:
    Bachelors
  • Positions Available:
    3
  • Apply Before:
    14-Aug-2022

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Job Description

Client Support Analyst 

Client/Application Support Analyst required to join a leading Fin-Tech company based in London (City).

The ideal Application Support Analyst would have at least a years experience supporting software within a fast paced environment. The Application support analyst would be supporting external clients who are non technical so the candidate must be a great communicator and able to explain things in a non technical way to clients who will be Trader so there's a need to be able to work under pressure to tight deadlines.

This is a client-facing role with daily responsibilities involving dealing with clients in a support/advisory capacity, providing resolution and follow up to issues which arise in business-critical, production environments.

Responsibilities

  • Be the point of contact for your clients and own the technical relationship to ensure the greatest possible value is derived from the use of our services
  • Providehigh-level technical consultancy to our clients and internal stakeholders, such as product configuration and training
  • Manage deployment projects.
  • Contribute actively to internal projects and company initiatives. Help evolve the team’s processes and policies
  • Provide technical support to our clients, who are high profile financial institutional traders, interdealerbrokers and exchanges
  • Ensure that all requests are carried out in a professional, disciplined, efficient and process-oriented manner 

Desirable skill set:

  • Scripting capabilities to help automate repetitive tasks or aid issue investigation (VBScript, Python or similar)
  • Experience with the ITIL framework
  • Experience in an front-office trading environment
  • Knowledge of commodities markets and trading
  • Practical experience of using and understanding of networking (TCP/IP) and SQL Server

Salary up to 50k depending on experience  with a 15-25% bonus plus added benefits 

 


Skills Required

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